This privacy policy describes how medical information about you may be used and disclosed and how you can get access to this information.
Updated: October 24, 2025
This page explains how United Dialysis Center handles information collected on this website and how that differs from information protected in treatment settings. For the full legal details about patient privacy under HIPAA and 42 CFR Part 2, download the: COMBINED NOTICE OF PRIVACY PRACTICES.
United Dialysis Center does not discriminate based on race, color, religion, national origin, ancestry, age, disability, sex, gender identity, sexual orientation, marital or family status, military service, political beliefs, or parental status, and provides free language and accessibility support upon request. For full details, see the COMBINED NOTICE OF PRIVACY PRACTICES.
United Dialysis Center accepts most major insurance plans, including Medicaid. Coverage and benefits vary by plan. Verification does not guarantee payment. Please contact our admissions team for individualized benefit information.
As a Medicaid provider, United Dialysis Center does not engage in balance billing for covered services. Patients will not be billed for amounts beyond state-approved copayments or coinsurance.
If you are uninsured or prefer to self-pay, you have the right to receive a Good Faith Estimate of expected charges before receiving services. For certain out-of-network emergency services and ancillary services at in-network facilities, federal law limits surprise billing and balance billing. For details or to request a Good Faith Estimate, contact our Billing team at [email protected].
The sections below apply to data collected when you browse this site or submit general inquiry forms. They do not replace your healthcare privacy rights. Patient information created or maintained in treatment is protected by the Combined Notice linked above.
Search engines can index web pages and many text-based PDFs. We provide this HTML page for accessibility and a PDF for download or printing.
Pixels, analytics, and call-tracking are used only on public marketing pages and are configured not to collect or associate Protected Health Information (PHI).
Cookies and similar technologies help remember preferences and understand how visitors use the site so we can improve it. You can manage cookies in your browser settings and, where provided, in our consent banner. State privacy laws such as California’s may give you additional rights; we honor those rights to the extent they apply to you.
Please avoid including diagnosis details, prescriptions, or clinician notes in general website forms or live chat. If you become a patient, your information is handled as Protected Health Information (PHI) under HIPAA and, when applicable, as Substance Use Disorder (SUD) records under 42 CFR Part 2, which carry added confidentiality protections.
HIPAA and 42 CFR Part 2 apply to patient records we create or maintain for treatment, payment, and healthcare operations. Your rights, permitted uses and disclosures, state-specific rules, and complaint options are fully described in the: COMBINED NOTICE OF PRIVACY PRACTICES.
Certain disclosures can occur as permitted or required by law (for example, medical emergencies, court orders, specific public health reporting, suspected abuse or neglect, or serious and imminent threats to safety). The Combined Notice explains these limits and the safeguards applied.
We share website-collected information only with service providers that help us operate the site or communicate with you (for example, secure hosting/CDN, analytics, anti-fraud, chat/communication, or call-tracking), or when required by law. Examples include: Google Analytics/Tag Manager, Microsoft Clarity, Cloudflare, CallTrackingMetrics, Meta Pixel, and Microsoft Advertising (see provider notices linked above).
State privacy laws may provide additional rights.
This site is intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information here without appropriate consent, contact us so we can delete it.
Reasonable administrative, technical, and physical safeguards are used to protect website-collected information. No method of transmission or storage is fully secure, so please do not send detailed medical information through general site forms or live chat. For patient communications, refer to the Combined Notice for permitted channels and safeguards.
Website-submitted personal information is retained only as long as needed for the purposes described above or as required by law, then it is deleted or de-identified according to our retention practices. (If you prefer a shorter period for your inquiry, tell us and we will accommodate when feasible.)
Some browsers offer “Do Not Track” signals. Industry standards for responding are not uniform. You can manage cookie preferences in your browser and, where provided, in our consent banner.
For website privacy questions or requests, contact our Privacy Officer listed in the Combined Notice:
Privacy Officer, 561-867-3296 ext. 2139,
[email protected],
2925 10th Ave. N., Palm Springs, FL 33461.
For medical records requests, contact the Medical Records Department:
561-550-0636,
[email protected].
Website Privacy Policy effective: . Updates will appear on this page. The current Combined Notice will remain available for download as a PDF.
For complete details about how United Dialysis Center protects medical information in treatment settings—including patient rights, uses and disclosures of PHI, special protections for SUD records under 42 CFR Part 2, state-specific rules, complaint options with HHS OCR, the Notice of Nondiscrimination, and full contacts—download the: COMBINED NOTICE OF PRIVACY PRACTICES.
© 2025 United Dialysis Center. All rights reserved.
Contact Us
